Service availability
We at lgopro offer our platform and mobile app only in jurisdictions where online gaming is permitted under applicable law. We do not offer our services in jurisdictions where online wagering is prohibited. Access to our lgopro app and browser platform is subject to local legal restrictions, and we reserve the right to restrict or deny access based on geographic location, regulatory requirements, or compliance obligations. Players accessing lgopro from different regions may encounter different game availability, table limits, or payment methods depending on local regulations.
Our Android app and browser access operate 24/7. Live-dealer tables are staffed continuously with multilingual dealers. Our support team responds during standard service windows in Indonesian and English. Maintenance windows or technical updates may occasionally interrupt service; we notify players in advance when possible. If you are unsure whether our services are available in your location, we recommend contacting our support team before registering an account.
Our lgopro platform is designed for players in supported jurisdictions only. We do not market our services to prohibited regions, and we actively restrict access from jurisdictions where online gaming is illegal. Our geolocation technology identifies player location and enforces access restrictions accordingly. If you attempt to access lgopro from a prohibited jurisdiction, your app access or account may be restricted or closed without notice.
Account eligibility
To register an lgopro account and access our mobile app or browser platform, you must meet eligibility requirements set by applicable law in your jurisdiction. We do not specify a fixed age threshold; instead, we require that you comply with the legal age of majority in your location. During account registration, you confirm that you meet all legal eligibility requirements and that your access and use of our app comply with local law.
Account registration requires a valid email address, phone number, and secure password. Identity verification involves uploading a valid Indonesian ID (KTP, SIM, or Paspor) via our mobile app camera. Our verification team processes documents within standard service windows, typically within hours of submission. If you are under the legal age of majority in your jurisdiction, you are not permitted to register or use our lgopro app.
We implement age-verification checks during account setup and reserve the right to suspend or close accounts that violate eligibility requirements. If you provide false information during registration or verification, we may permanently close your account and forfeit any remaining balance. If you believe your account has been incorrectly restricted, contact our support team for review. We maintain detailed records of all account verifications for audit and compliance purposes.
Local-law responsibility
Users are solely responsible for verifying that access to and use of our lgopro app or browser platform comply with the laws and regulations of their own jurisdiction. We do not provide legal advice, and we do not warrant that our services are legal in any specific location. Before downloading our app or registering an account, you should consult local laws or seek legal counsel if you are uncertain about the legality of online gaming in your area.
Different jurisdictions impose different restrictions on online gaming. Some regions permit online gaming under specific licenses; others prohibit it entirely. Some jurisdictions allow gaming for residents but restrict access from outside their borders. We implement geolocation checks and account restrictions to comply with known legal requirements, but we cannot guarantee that our compliance measures cover all possible scenarios. If you access lgopro from a jurisdiction where online gaming is prohibited, you do so at your own legal risk.
Our app and browser platform operate transparently and in good faith to comply with applicable regulations. We cooperate with regulatory authorities and law-enforcement agencies as required by law. If you have concerns about the legality of our services in your jurisdiction, we encourage you to contact your local gaming regulator or legal authority. We maintain detailed records of all app usage and account activity for audit and compliance purposes.
Data and privacy scope
Our privacy policy details how we collect, use, and protect your personal data when you download and use our lgopro app or access our browser platform. During account registration and KYC verification, we collect your name, date of birth, identity document number, address, email, and phone number. Our app requests camera permission for identity verification and location permission for jurisdiction compliance. This information is stored securely and used only for account management, regulatory compliance, fraud prevention, and anti-money-laundering screening.
We do not sell your personal data to third parties. We may share your information with payment processors, identity-verification vendors, and regulatory authorities as required by law. Your data is encrypted in transit and at rest, and we implement standard security practices to protect against unauthorized access. Game round history and account activity are retained for audit and legal purposes. You have the right to access, correct, or request deletion of your personal data, subject to legal and regulatory requirements.
Our app uses cookies and device identifiers to manage your session, prevent fraud, and improve performance. You can manage cookie preferences in your browser settings. We do not use your personal data for marketing purposes without your explicit consent. If you wish to exercise your rights to access or delete your data, contact our support team with appropriate documentation. We aim to respond to data-subject access requests (DSARs) within standard legal timeframes.
Contact for legal inquiries
If you have legal questions, compliance concerns, or wish to report a potential violation of our terms, contact our legal team via email or our support portal. We maintain a dedicated legal-inquiry channel and aim to respond to formal inquiries within standard service windows. Response times may vary depending on the complexity of your inquiry and the volume of requests we receive. For urgent privacy breaches or account security concerns related to our lgopro app, live chat offers faster response times than email.
Our data-protection officer oversees privacy compliance and handles formal complaints regarding our app, browser platform, or data handling practices. If you believe we have violated your privacy rights, you may file a complaint with our DPO or escalate to your local data-protection authority. We maintain records of all privacy inquiries and responses for audit and regulatory purposes. If you are a regulatory authority or law-enforcement agency seeking information about lgopro, a specific user, or data-handling practices, please contact our legal team with appropriate documentation.
Our support team is available via live chat, email, and phone during standard service windows for app download and access issues. For privacy-related inquiries or formal requests, email is the preferred channel. Our team responds in Indonesian and English. All inquiries are logged and tracked to ensure timely resolution. We are committed to handling your data with care and responding transparently to all legal and compliance inquiries regarding our lgopro app and platform.
